Frequently Asked Questions
Q1. How do I know if my long distance service has been switched?
Q2. How do I make a long distance call with Selectcom Telecom?
Q3. Is Selectcom Telecom a Canadian company?
Q4. What do I do if I need help?
Q5. What do I do if I’m moving or changing my telephone number?
Q6. What are my different payment options?
Q7. Where can I find international rate information?
Q8. When I switch my long distance service to Selectcom Telecom, are there any disruptions to my local service, including any added features such as call waiting and call answer?
Q9. Are there any extra digits to dial when I switch to Selectcom Telecom?
Q10. Is there an activation fee when I switch my long distance service to Selectcom Telecom?
Q1. How do I know if my long distance service has been switched?
A. You have probably already been activated. To check, call 1-700-555-4141 toll free from your home phone, and listen to our thank-you message. If you didn’t hear the thank-you message, contact us via email service@selectcomtelecom.ca or call our Customer Service Support Line at 1-888-901-8484 and we’ll activate your services as quickly as possible.
Q2. How do I make a long distance call with Selectcom Telecom?
A. It’s easy! Make long distance calls just as you’ve always done. There are no special codes or extra digits to dial.
For long distance calls within North America: Dial 1 + area code + telephone number.
For long distance calls overseas: Dial 011 + country code + city code + telephone number.
Q3. Is Selectcom Telecom a Canadian company?
A. We are proud to be 100% Canadian owned and operated, with branch offices across the nation.
Q4. What do I do if I need help?
A. Give us a call or send us an e mail. We are here to help. Our live Customer Service is available weekdays from 8:00am to 9:00pm and weekends from 9:00am to 3:00pm. Call us at 1-888-901-8484 to talk with a real person. Or email service@selectcomtelecom.ca
Q5. What do I do if I’m moving or changing my telephone number?
A. Its easy to update your contact information. Just call 1-888-901-8484 or email us at service@selectcomtelecom.ca and tell us you’re moving or changing your telephone number. We will redirect your services to your new address whether your phone number changes or not. If you don’t let us know, you could be switched back to the local phone company’s service, and you’ll miss out on Selectcom Telecom’s great savings.
Q6. What are my different payment options?
A. We offer many convenient payment methods, including:
- Monthly pre-authorized payments from any three major credit cards
- Monthly pre-authorized from your bank account
- Cheque payment by mail (with the enclosed envelope in your bill)
- At any bank or financial institution across the country
- At any Automated Bank Machine
- Internet or telephone banking (available at most major banks)
For more information about pre-authorized payment, call 1-888-901-8484, or e-mail us at service@selectcomtelecom.ca
Q7. Where can I find international rate information?
A. For the latest long-distance rates, call our Customer Support Line at 1-888-901-8484.
Q8. When I switch my long distance service to Selectcom Telecom, are there any disruptions to my local service, including any added features such as call waiting and call answer?
A. No. There is no disruption to your local service.
Q9. Are there any extra digits to dial when I switch to Selectcom Telecom?
A. No. There are no extra digits to dial. Just dial and save.
Q10. Is there an activation fee when I switch my long distance service to Selectcom Telecom?
A. No. There is no activation fee or cost to join Selectcom Telecom.
