Selectcom Telecom is committed to providing a secure environment where companies, institutions and individuals using its services can count on the protection of their personal data.
About the Privacy Plan
Our Privacy Plan is intended to enable you to understand how Selectcom Telecom uses and protects confidential information transmitted to it or generated through the use of our products and services. If you have additional questions, do not hesitate to contact us by email at the following address: [email protected].
Collection and use of information
Selectcom Telecom collects and uses your personal information for billing, providing services, resolving service-related problems and to inform you of new products or services that will better meet your needs.
Selectcom Telecom authorized personnel use your personally identifiable information to market products and services to you, but will never disclose your personal information to third parties seeking to market products and services.
If you choose not to be included in direct marketing campaigns for new Selectcom Telecom products and services, you have the option to unsubscribe (by clicking on the email link) or by notifying us by email at: [email protected].
Selectcom Telecom collects personal information for the provision, distribution and billing of services. Among the personal information collected, we can cite: first and last name, civic address, email address, telephone number, date of birth and social insurance number (if a credit check is required and previously authorized by the customer). In addition to personal information, we also collect additional information in connection with the provision, provision and billing of your services, such as: company name, company tax identification number, IP address, contact list (names, phone numbers, usernames, message history, frequency of contacts, duration of interactions, call history, etc.), interactions with applications, payment data (for example: card type, number, etc.), and other information you provide to Selectcom Telecom through emails, service requests, etc.
Occasionally, Selectcom Telecom must share this personal information with other organizations such as: our service providers, our payment processing providers, third parties that you authorize (by accessing or authenticating) and authorities, if the law requires it.
Selectcom Telecom will not read, listen to or disclose to third parties private emails, conversations or other communications transmitted through its services except as necessary to provide, maintain, protect and improve the services or if this is permitted by law.
Selectcom Telecom may use personal information to investigate and prevent possible illegal activities or activities that threaten the integrity of the service and/or its network.
Cookies, small text files saved by your browser on your hard drive and whose function is to improve your online experience, can be used by our websites so that they are presented according to your preferences and to facilitate the transport of personal information or not. You have the option to configure your browser to block cookies or to obtain your permission before placing one on your computer. Refusing cookies may, in certain cases, block access to certain sections of the site or prevent you from receiving personalized information when visiting the site.
Account information and corrections
Please contact our customer service department at Selectcom Telecom at 1-888-901-8484 or by email at [email protected] to access, change or cancel your personal account (e.g. name, address, billing information) or correct any other information.
In addition, if you believe that your personal information is being misused as written in this document, please contact Selectcom Telecom by email at [email protected] and we will address the issue promptly.
We use up-to-date technologies and take steps to ensure the security of your transactions and information held by Selectcom Telecom such as PCI PCI/DSS for payment processing. Confidential information, whether inactive or in transit, is protected by our encryption mechanisms to prevent unauthorized access, disclosure and data integrity. Inactive data, in all forms of media, such as voice messages or fax images, is stored on a virtual network architecture which protects it against unauthorized access, through strict control and continuous monitoring of attempts to access it.
Our website may contain links to other sites. Selectcom Telecom cannot be held responsible for the way in which these sites protect your personal information. We encourage our customers to be aware when leaving our site and to read the privacy policies of these other sites. The policies for protecting your personal information only apply to information collected by Selectcom Telecom.
If you have any questions, concerns or comments regarding this Privacy Statement, please direct them to our team by sending an email to [email protected] or writing to us at the following address:
300-5151 Jean-Talon Est
Montréal, Québec H1S 1K8